Long Term & Continuing Care Association of Manitoba

202-135 McGregor Street

Winnipeg, MB R2W 4V7

Mon - Fri 9:00 - 17:00



Messages of Thanks and Stories of Heroes

I would like to introduce you to Ian Doig, a resident of Stoneridge Manor Long Term Care Home in Carleton Place, Ontario, near Ottawa. In 2019, Revera set out to produce a film about Ian’s remarkable life as a Canadian diplomat, a paratrooper in the Canadian military and his journey learning to live with dementia. Little did we know that some of Ian’s biggest tribulations lay ahead of him as COVID-19 arrives in Canada.

Although Ian’s individual story is unique, how he and his family face changes and challenges is universally familiar. I hope you will take the time to watch our film called “Unforgettable Ian.” You can find it on our website here (25-minutes in length).

Revera’s long term care homes and retirement residences are full of amazing people with incredible stories of their own. Every day, we strive to make our residents’ lives meaningful and provide opportunities for them to contribute to their own legacy and sense of purpose.

The impacts of the COVID-19 pandemic have been incredibly difficult for our residents, their families and our team members. We are so grateful for the outpouring of kindness and love shown to our employees and residents by family members and the wider community.

It has meant the world to us to feel your support through these tough times, and we just want to say thank you!

We hope you are keeping well and that we all can soon return to normal. Stay safe.


Jason Chester

Vice President Operations, LTC Western Canada

Here is a video from the Staff at Revera - Click Here

Our family is grateful for the staff at East-Gate Lodge personal care home in Beausejour. I live in Alberta and prior to Covid-19 I would travel to visit my parents 5 or 6 times a year. Now that Covid-19 has disrupted our lives the East Gate staff has helped our family remain close by setting up face time for my sister, dad and myself. The residents are treated like family and compassion is the norm. Our family will be forever grateful to all the staff as they keep morale up and our loved ones safe happy and Covid-19 free. -Sharon

I would like to say a very huge thank you to the staff of West Park Manor. They have all gone above and beyond to keep our loved ones safe. The recreation department headed by Teresa has made sure that we can all still visit our family by video call, window visits without these our parents would be alone. Mr. Wollman has worked tirelessly with his management team to keep moral up staff and residents and also keeping families up to date. From the bottom of my heart thank everyone of you that works at WPM. For your hard work and care. - Beth

We wish to recognize the exceptional work that our PCH Program Physiotherapists, Occupational Therapists and Rehabilitation Assistants continue to do through this challenging time. They regularly go above and beyond to support our residents in so many ways. During outbreaks staff are observed comforting residents, providing nourishment, monitoring status, and assisting nursing staff in providing the best care they can to keep our beloved residents safe and supported. They also continue to do their best to maintain mobility and to support quality of life with exercise and resident centered care. We salute them.


Cara Windle Clinical Service Leader PT

Jennifer Chorney Clinical Service Leader OT

Sheena Warkentin, Manager of Patient Care

Deer Lodge Centre


Today we recognize:

Left to right - April Ganchero RA, Andrea Simser OT, Sherisse Abraham PT, Ellaine Roxas RA, Bernard Lessard Lesk, PT, Carly Erenberg PT, Wanda Quennell, RA, Catherine Bryden Dueck OT. 

Sending thanks and warm thoughts to all of you who are working through these challenging times.

Thank you for giving your strength to so many. Your tireless efforts are not going unnoticed. Thank you. ❤ - Norma

Thank you for all you do to keep my Mom safe and cared for during these difficult times, Hopefully we are reaching the end of this pandemic and your lives will get back to normal. - Todd

Thank you to the wonderful staff on the 4th floor. You are so kind to my father Fletch and were so patient with him in April when he was having the challenges with his thoughts and behaviour. Your goodness, kindness and skill is noticed and appreciated. - Karen

The staff at Beacon Hill Lodge and specifically the staff on the 8th floor, have done an amazing job of containing the Covid virus and caring for residents. My mother has continually received good care, regular baths, and daily walks. Administration has maintained regular contact and provided same-day responses to specific questions. We couldn’t ask for more. Let’s hope this all ends soon. - Teri

I am so grateful to all the staff and management at Vista Park Lodge. They have kept our loved ones safe throughout these difficult days.

My mother has received excellent, compassionate care, as have we, her family. They have maintained such a positive outlook and are available to answer questions and address concerns. Thank you very much to an amazing group of people. They are truly “caregivers “. - Linda

My grateful heart is overflowing with gratitude that I cannot even begin to put words to thank that hardworking caregivers at Beacon Hill Lodge for looking after My Aunt Lourdes and the other residents there. But thank you are all the words I can gather. I pray for you and your families’ safety and health. - Carol

I want to give a HUGE SHOUT OUT to all the staff taking great care of all our Loved Ones. You mean more than words can express. Thank you so much Stay Safe Everyone!!!! - Susan

The staff at East Gate have been wonderful caring for my Grandfather during these difficult times. Thank you for all your hard work! - Carl

Our family and our 93 year old dad , Leo, who resides at the East-Gate Lodge Personal Care Home in Beausejour want to express our heart-felt gratitude to the staff at East-Gate Lodge for their self sacrifice and tireless efforts in caring for our loved ones. Under the exceptional leadership of Cindee Bialek our family want to acknowledge all the staff for their extra ordinary efforts in keeping the residents covid free and engaged in interesting activities and events. All staff are working tirelessly to ensure residents have interesting days filled with fun and laughter, engaging in such activities as games, baking, music and of course face timing with loved ones who are unable to visit. The staff have really embraced the availability of primary care givers to visit, keeping us up to date with any changes in policy or practices and our family member’s situation. Thanks again to all staff for your caring, kindness and excellent work. - Lorraine

Thank you from the bottom of my heart to all the staff at the North Spirit Manor for doing what you do ❤️ - Pauline

A big thank you to the management and staff at the RIVERSIDE LIONS SENIORS RESIDENCES in St Vital for keeping my mother and the entire tenant body 100% safe, healthy and happy during this entire pandemic. In all fourteen months, you've not had one Covid-19 case, which is both extraordinary and an amazing commentary on your diligence and enduring hard work. Also.... our heartfelt thanks to all the management and staff of the adjacent RIVERSIDE LIONS ESTATES. You have not only worked tirelessly, day and night, to keep us safe and healthy, you've all gone above and beyond to ensure our emotional health and wellbeing, as well. Our gratitude extends to all the members of the Riverside Lions Non-Profit Housing Corporation. These facilities are a godsend to begin with, and to us, embody the very best and most exemplary in the country. You're all heroes in every sense of the word, and we appreciate you big-time!! - Sam & Janet

Thank you to the companions of Harmony court @ Riverwood square. You are all angels. Thanks for taking care of Mom - Judy

My mom is in care at the Heritage Life Centre in Niverville. The staff there are very caring and have worked hard to keep my mom and other residents safe during COVID, even after it got into the care home. I do so appreciate your efforts and your loving care of my mom, at all times, but especially in the last year. Thank you for caring for your residents and working hard to make their days full and enjoyable! - Lynda

On behalf of our family I would like to extend our sincere thanks for the loving care for our Mother at Golden Door. - Len

We are so blessed to have so many caring, loving HEROES taking care of our loved ones. We love you and very much appreciate your dedication to making us feel blessed. - Bill

Thank you to the outstanding staff at Whitemouth Personal Care Home. My mother-in-law moved in in March of this year. The care she receives is second to none. She is very comfortable there. The staff go the extra mile to help her feel at home. The transition from the hospital was seamless and we couldn't ask for a better welcome. Hats off to a job well done especially through these challenging times. - Barb

Thank you for all you do and keeping our most vulnerable groups of people safe. Your roles were difficult enough pre-pandemic and your additional efforts during these challenging times do not go unnoticed! - Brenda

My family cannot express the kind, compassionate and loving care our mom has received in sunnywood manor PCH(Pine Falls). During these immensely difficult times they have gone beyond the call of duty. As a retired HCA/recreation worker I see all the staff at sunnywood as hero's baring none. From the nursing, dietary , recreation and cleaning staff, thank you for being on the front lines during these uncertain and difficult times.

We may not say "thank you" enough but we all owe you an amazing amount of gratitude and respect. Please take care and stay safe. Appreciate all that you do to keep our loved ones safe and healthy ❤. - Annette

Your caring and dedication have been literally the life savers for those in long term care and assisted living. My 93 year old father does not live in Manitoba but I know how important it was for him and for our family to know that people like yourselves were there to provide care and comfort and "small" acts of kindness like a cup of tea or a touch. - Sue

Thank you for everything that you do each and every day of the year! You are the ones that look after our loved ones when we cannot! You nurture them - physically, mentally, emotionally, and spiritually! What you do is utterly amazing during normal times. The last year has been anything but normal. You know that better than most. Despite that, you have continued to provide exceptional care to our loved ones in very stressful situations. There are no words that can adequately thank you. You are heroes! Thank you so much!!! - Dela

Thank you so very much- all the people providing essential home care and long term care in Pinawa and Whitemouth are stars, I am deeply appreciative of everything you do - there are no words to express what an amazing and selfless contribution you make. Stay well, we are so very much in your debt. - Carry

The staff at Lundar Personal Care Home have amazed us since my mother became a resident there several years ago. They have always been extremely compassionate and professional. Their response to the extreme demands placed upon them due to the Covid 19 pandemic has been, and continues to be, an astounding testament to their dedication. We cannot thank them enough. - Gerald and Marlene

In just a few short summer months we should have Herd Immunity and fewer Variants thanks to Vaccinations and the world will look much brighter. The true measure of a Society is how it treats its most

Vulnerable. You have put your own lives at great risk to treat them the Best you could with what our governments have provided. It is time we paid more taxes to provide you with better wages and more

staffing to show our APPRECIATION for the RISKS you took. You are TRUE HEROES!! - Dennis

I would like to send out a BIG thank you to the staff at the Lac Du Bonnet personal care home! These people are truly amazing!! My mother suffers from dementia and after my Dad passed suddenly in October our family was struggling to provide the round the clock care my Mom required. Our prayers were answered when we got the call that Mom was moving to the LDB personal care home. They made Mom feel welcome from the first day! They are very aware of Mom's needs and work hard to make sure they are met every day! Knowing how well she is being cared for has given our families such peace of mind. Thank you, thank you, thank you LDB staff!! - Kari

Simply put, I’m so appreciative of the care and commitment you all have shown to our residents in care. Strength and courage you all carry with you. - Brenda

You are all AMAZING... thank you for caring when caring is really difficult right now. - Justin

Many, many thanks to the staff at Cathedral Manor assisted living residence. It has been a long year plus of Covid restrictions for all the residents there but I know the health and safety of residents have been top of mind for management and staff. Thanks for delivering meals twice a day, keeping clean spaces and helping residents and families to visit as much as can be allowed. All of our family appreciate your kindness and hard work.- Rita

My mother Elvy, has been a resident of the Lac du Bonnet Personnel Care Home for the past several months. Although finding it quite lonely due to restricted visitation resulting from covid protocol, she has nothing but praise for the facility & all of the staff. On behalf of Elvy, myself and the family thank you very much for a job well done under very difficult circumstances. -Randall

Thank you to all of the hardworking staff and management who have worked so incredibly hard to continue to provide care to their residents and clients during these uncertain times. Thank you for giving up time with your own families to provide comfort to those who have been unable to be with theirs. Thank you for continuing to show up and adapt to the ever changing regulations that come with your job. Please know that your efforts are appreciated every day! - Lorra

Thanks from the family of Alma, a resident of River Ridge 2. Although they tried hard, they ended up with a COVID breakout, made it through and are still taking precautions. The staff are so good with the residents, many of whom are unable to understand a pandemic. We are so thankful mom was living there before the pandemic hit as it’s the best place for her. - Carol

My sister-in-law lives in Golden West Centennial Lodge. I am very grateful for the care she normally receives, but during this pandemic, the entire staff has worked so hard to keep everyone safe, that no resident has become ill with COVID. Thankyou, thankyou, thankyou!!!!!! Gold stars to everyone at Golden West!! - Carol

Thank you to all the staff at Riverwood Square for keeping my mother safe. Terrific job - Ross

Our family would like to thank Linda Sherrin and the entire team at Riverwood Square for their hard work, competence, flexibility, adaptations, and kindness throughout the COVID-19 pandemic. Working in long term care is very challenging at the best of times, but adding a global pandemic and ever changing public health regulations to the mix made their job one of the hardest in the world. We are extremely grateful for the care they provided to all the residents, visitors to the facility, and their own team of employees, in order to keep everyone so well looked after and safe. Rather than focus on the long term care facilities in the nation that faced tragedy over the past year, it would be great if the Long Term Care Associations and local media could turn their lenses to the organizations that were able to achieve extraordinary outcomes, based on good management, safe operating procedures, and well trained and caring staff. Thank you Riverwood Square staff... we applaud your great work and achievements! - Brenda

How can we ever thank you for everything that you have done for my mother . During the pandemic she was in supportive housing, 3 hospitals and Personal care home. So many people helped her along the way that we do not even know. We thank each and every one of you for your kindness and excellent care . What you do is beyond believable. We can never understand the toll this pandemic has had on you and your family. Thank you again for the support you have given to my mother and to our family You are all amazing - Tom

My dad William “Gus”, at 97 years of age, was admitted to Middlechurch Personal Care Home on April 20, 2020; transferred directly from Seven Oaks Hospital. He was admitted during Covid restrictions and today is still a resident with Covid restrictions in place. Thus we have never experienced all of the wonderful available services & for many periods of time we had to reply upon updates/feedback from the staff. The nurses on D ward have been exceptional in keeping us updates as to dad’s condition & ongoing situation. Heidi, Ammabel, Luz, Sherwin, Jon & others have always been caring, professional and empathetic. My dad has been treated with kindness & dignity by all of the aids & other healthcare professionals that we have met. My dad lived independently on his own, in his own home until February 2020, and always said he never wanted to “end up” in hospital or a nursing home. While at this point & now 98 years of age, he is not always aware of his surroundings or condition, he always says that the people who care for him are “angels”...and he is correct. The level of care that he receives (despite staff & resource shortages) has made this situation the best that it could possibly be during a pandemic. Our family is grateful for all of the care that Middlechurch staff have provided to our very dear dad, Gus! - Darlene

The kindness and compassion shown by staff at The Convalescent Home of Winnipeg, particularly when Covid hit the home with full force, was truly remarkable. It had already been a very rough several months before that time, vaccines were just around the corner, and the outbreak was very severe. Still, the staff did all that they could, and for that our family thanks them. - Monique

No words seem adequate enough to express the thanks and gratitude I would like to extend to the wonderful staff at Fred Douglas Heritage House Supportive Housing Complex for the excellent care they have provided to their tenants during these trying times. My mom resides at Heritage House and knowing that she is in an environment where she is safe and well cared for has been a godsend to me. In January, my mom developed a case of shingles and the staff, including the site manager Shauna, were terrific in ensuring that she was comfortable and in keeping me informed on her condition. Thank you all for all you have done and being “family” when family couldn’t be there Take care, stay safe and God bless! - Marylee

Bravo à toutes ces personnes qui donnent un coup de main, parfois pendant des heures, à tous ceux et celles qui, avancées en âge ou atteints de maladies chroniques ou dégénératrices, ont besoin d'aides et de soutien pour vivre et être bien dans leur peau et leur entourage!

Nous prions pour vous tous les soirs, et nous vous disos MERCI! -Gilberte

I wish to thank all the wonderful staff at River East Personal Care for all their hard work and continued caring for my mom and all the elders through these troubled times. Everyone in River East has cared and worked so hard to ensure the elders safety. A big shout out to all the staff on Faith Lane where my mother resides as they continue to keep my mother safe and comfortable.

River East Personal Care Home staff are true Unsung Hero's! - Jan

Thank you to the management and staff at Riverwood Square, who have given your all in your efforts to keep the residents and each other safe during this pandemic. You are like a loving army fighting an insidious opponent and you have our heartfelt gratitude. We hope that you and yours remain safe. <3 - Debra

Myself and my family cannot express our gratitude enough for the excellent care and compassion provided to my mother in supportive housing during these extraordinary times. The staff at Riverwood Square have done such an amazing job of keeping residents safe, healthy and engaged, as well as keeping family members well informed. They truly are the "unsung heroes" and we are forever grateful. Thank you to all people working in this profession for taking the necessary care and caution to keep yourselves safe and well while caring for our loved ones, you are angels here on earth. - Tannis

I have been a caregiver for my wife for over 8 years and I know firsthand what it means to care for a person with Alzheimer's. It demands a degree of dedication that only heroes will understand.

I am so glad that I selected Kincare in Oakbank for my wife's long term care home and that a spot opened up for her in 2019 when I could no longer handle that heroes' dedication to her care.

The staff at Kincare are so helpful and understanding, not only for their residents but for me as well as I crossed that threshold from caregiver to loneliness. - Ray

I have nothing but respect and gratitude for our health care and front line workers. Despite the restrictions where most of us have to "stay home", and hopefully "stay safe", these people have made it possible for us to still have access to our daily "needs" (food, health care, emergency services, delivery services, etc.). I've been lucky enough to be able to manage alone but I pray every day for these people who put themselves out there so that we can get through this safely. Let everyone come home safe, if they do end up sick and / or in hospital. Thank you! - Annette

I want to thank the staff at Riverwood square / Harmony Court for the great care they have provided my Mum. Even in these "Covid" times they provide engaging activities, safe visitation and great communication to families.

Thanks for all you do! - Ardith

My Aunt is in Rosewood in the Town of Stonewall and her and myself cannot say enough about the care

she is getting .The staff there go out of their way to make her comfortable and to keep my mind at ease knowing it. There isn't just one word to thank these people but many .

THANK YOU!!!! THANK YOU !!!! - Harris

Thank-you staff at Tuxedo Villa for the care you give my mom. This is a very challenging time for all and especially to frontline workers. You are a blessing to us all! God Bless! - Sharon

Sadly, when we could no longer care for our mother, we placed her in the Arborg Personal Care Home at the age of 103. I cannot praise the staff enough, they are like family. Our towns are close knit,everyone knows you, and you them. During these last 2 years we could not celebrate birthdays with her. The staff had a birthday cake and celebrated with our Baba when we could not. With the wonderful care and happy spirits of the friendly staff at the care home our mother, Ella, has just celebrated another birthday on April 6....107 years. Our family cannot thank you enough. - Joan

Thanks so much to the Nurses ,Health Care Aides, Nurse Practioners, Doctors and Cleaning Staff Kitchen Staff And recreation Staff, at Riverside Lions Assisted Living and River Park Gardens PCH in Winnipeg, for taking care of my parents, during this hard time. God Bless You and keep you, Make his face shine upon you and give you Peace! - Cathy

The management and staff at Tudor House Personal Care Home in Selkirk, MB worked very hard to keep the residents and staff safe from Covid-19 over this past year. There was one small outbreak involving a staff member but luckily and amazingly it did not spread to the residents or more staff. I felt so bad for them during this past year and could only imagine how hard it was to keep up with the constant changes to procedures and protocols, including communication to family members, on top of the stress of working every day and trying not to get Covid-19 themselves or spread it to their families or their workplace. I’m sure it was and is exhausting. Hopefully things will go back to normal or close to normal soon. On behalf of our aunt who resides there, and ourselves, we send our thanks, appreciation and gratitude to the staff at Tudor House in Selkirk. - Karen

Victoria Lifeline would like to acknowledge the extraordinary efforts of staff in assisted living facilities across the province. While it has been a difficult year to say the least, there are so many amazing heroes who stepped up to make sure the older adults in their care were safe and socially connected. Victoria Lifeline volunteers are in many of these assisted living buildings every day to install and service our equipment. We are so incredibly grateful to the staff for helping us visit our clients to make sure they have access to help 24 hours a day. We are sending all of you heartfelt thanks for a year of extraordinary courage and selfless dedication. - Krystal

Thank you for keeping my mother safe, when I can't be there. - Eileen

Hi everyone at Riverwood Square. On behalf of Vince Giesbrecht and all his family, I want to thank you all so much for working so diligently, caringly, and safely over the past year. We really appreciate it and we pray God's blessings on you all. - Gordon

So nice to have an opportunity to recognize those people who have worked so hard to keep our loved ones save across Manitoba. In particular, I would like to thank the ones We are in contact with at Riverwood Square. Linda for her exemplary leadership and all of her staff who care so much and have worked so hard to advocate for their residents. Although we, as family, could not visit, It quickly became evident that those we care for had ‘family’ at Riverwood who were always there for them. Over the past months we have really appreciated updates from Janice, Lindsay, and nursing staff who helped take care of our loved one and offered care and advice wen we needed it. The front desk staff who were always a friendly and helpful voice over the phone or when passing things along safely at the front door should be commended as they really represent the personality of Riverwood and are so helpful and reassuring. The in house staff who work so hard to lift spirits with some wonderful entertainment have shown they have many talents that have helped residents pass time and enjoy themselves - often enjoying special treats and great meals, another hallmark of Riverwood. Finally our special thanks to Florentina and Maria who have been right there in the Supportive Living house to be family to us all. We truly appreciate what you do and how willingly and regularly you ‘go the extra mile’ and love having you as a part of our family. I know there are others we do not even know who are working at Riverwood to make it a beautiful home for so many, and send our thanks to all for their hard work and commitment on our family’s behalf. we look forward to seeing all of you in person one of these days! - Lynda

For over the past year, I have been in awe of the hard work, dedication and determination of the Fairview Home staff. Each department has worked tirelessly and together as a whole to ensure the safety of our residents and each other, all the while managing stress levels from not only their work load, but their own home stressors as well. Fairview came together this past year, especially during their own outbreak, each staff member putting the residents and their coworkers ahead of their own fears, safety and health. It was absolutely inspiring to walk among these unsung heroes and a time in my own career I will never forget.


Thank you so much to all the healthcare workers who worked so very hard to save lives in so many homes. -Ross

MHC Health Care Heroes on the Front Lines

Just two of many: MHC health-care heroes and registered nurses, Yvonne and Colleen, are ready to help where and when they are most needed during the COVID-19 pandemic. Click here to read the story

A Pandemic Christmas

Christmas Eve 2020 ended up being a really special, heartwarming, heart tugging evening for our tenants and the staff that worked that evening. The activity for the evening was to have a Christmas carol sing along, and have hot chocolate (yes even with mini marshmallows) and various home- made Christmas baking that the cooks and myself had done in the kitchen for the tenants to enjoy. The staff recounted to me how emotional and touching the evening was. With the tenants not being able to see their families at Christmas and go home to be with family – they had to make the most out of being together with their “Heritage House” family. Almost all of our tenants came down for that evening. (usually we have about 50 -65% of our tenants out for an evening activity on a given evening). The tenant companions used a mike with our little speaker to start them off on a carol, and the tenants took turns with the mike to start off different songs. In between the songs, they all talked with each other, and laughed. The staff had tears in their eyes multiple times as they described the evening as so magical, and special the way everyone came together and enjoyed singing, eating and being together. They had worked many Christmas Eve’s over the years – but none were ever as special and heartwarming as this one was. The tenants (even those with the poor memories were still talking about it on Christmas day – saying how wonderful it was).

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To add your own message of thanks or story of a hero, you are invited to use the “Unsung Heroes” link on the website to share your message, video, or audio clip.